Refund policy

Thank you for shopping at Aternal. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Return Window

You have [30] days from the date your item was delivered to request a return. If [30] days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be unused, unworn, and in the exact same condition that you received it.

  • Packaging: It must be in its original packaging with all tags attached.

  • Proof of Purchase: A receipt, order number, or proof of purchase is required to complete your return.

Non-Returnable Items:

Certain types of items cannot be returned. These include:

  • Perishable goods or custom-personalized items.

  • Final-sale or clearance items.

  • Gift cards.

  • Personal care or hygiene products (once opened).

3. How to Initiate a Return

To start a return, please contact our support team at [thegaintplanet@gmail.com] with your order number and the reason for the return.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Refunds

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5 to 10] business days.

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us.

5. Exchanges

We only replace items if they arrive defective or damaged. If you need to exchange an item for the exact same product, please contact us at [thegaintplanet@gmail.com] with photos of the damaged item so we can arrange a replacement.

6. Return Shipping Costs

  • Customer Responsibility: For standard returns (e.g., changed your mind), you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Defective Items: If the item is defective, damaged, or you received the wrong item, Aternal will cover the return shipping costs.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Contact Us

For any return or refund questions, please reach out to us at:

  • Email: [thegaintplanet@gmail.com]